samir kumar shah
Project Manager, Program Manager, and Service Delivery in Shakti Nagar, India
I am a Programme, project and service delivery manager and consultant at British Council currently living in Shakti Nagar, India.
An Professional who can create a quality Customer experience by delivery business transformation, particularly through Service Delivery, program and project management, Audit and continuous improvements.
I have worked with clients in NGO, Educations, FMCG and IT consultancy, applying best practice to ensure struggling business change and transformation programs are brought under control. Qualified to Prince2 Practitioner, PMP, ITIL Intermittent level and Agile.
Few highlights & achievements are:
=> Manage the Digital Program of £7m with 80 staffs which addresses critical end of life technology platforms, provides a suite of digital Cloud-based tools to enable collaboration and security within the organization and helps the organization optimize operations through use of current generation tools, and adoption of new ways of working and provided a saving of £12m in a span of 3 years.
=> Successfully manage Project of creating new Legal entity (Four offices in India) under Indian Law for English and Exam operation in short span of time within budget and before deadlines. This help to be compliance with new legal changes and increase the Business by 10% in six months
=> Working on a green initiative project, about migrated the physical servers into Virtual Servers (ESX) environment resulting increased uptime by 20%, reduction of resource requirement by 30%, improve the disaster recovery and reduction of carbon footprint.
=> Reduce the problem Management life cycle from 180 days to 90 days that help to reduce the count of Incident management and MTTR and increased the Service availability.
=> After promotion of Senior Regional IT Manager, Increase the CSAT survey of South Asia from 2.9 to 3.6 out of 4 in the span of 6 months.
=> Saving of 15% (450K GBP) every year by Global bidding process of Endpoint procurement which also help on standardization, better predictability in financial year.
=> Transform the Database sync from Production to Reporting from copy refresh to Materialised view which help to reduce the downtime of reporting server from 8 hours to 1 hour every day.
For detail profile, you can check Samir Kumar shah | LinkedIn
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