Sarah Mackie

Tenacious, energetic, detail-oriented professional who has the ability to remain calm under pressure, but also thrive when challenged. A self-starter with excellent analytical, organizational and project management skills. Driven by a passion for achieving goals efficiently and creatively.

Recruiting and Retention Specialist

The Advocator Group

March 2014 – Present (8 months)|Wakefield, MA

• Drive internal culture building programs with the goal of improving internal communication and morale, as well as ensuring that team members feel informed, acknowledged, and appreciated
• Plan strategic recruiting and hiring for replacement and new positions
• Manage system for culture and cultural traditions including aligned employee events and activities
• Collaborate with hiring managers, external employment agencies, Marketing, Leadership Development, and Senior Leadership Team
• Recruit applicants, review resumes, screen, and interview job applicants to fill all levels of job openings
• Track weekly recruiting, retention, and leadership development metrics
• Determine organizational priorities for becoming an award winning employer of choice
• Design and deliver programming to assess retention drivers and strengthen retention rates across all levels of employees
• Design enhancements and manage administration and analysis of company-wide employee engagement survey

Collections Analyst

The Advocator Group
February 2011 – March 2014 (3 years 2 months)

• Developed current collections process which successfully brought invoices over 60 days from 31% o 24%.
• Lead contact both internally and externally for all attorney fee related questions and problem solving
• Consistent phone, fax, mail and email communication to ensure timely release of correct attorney fees and maintain positive professional relationships with all contacts.
• Use technical and process knowledge to identify potential problems and extrapolate appropriate solutions, which have resulted in numerous positive process changes.
• Analyze documents and respond to SSA, claimants and customers on all fee related correspondence
• Acted as liaison with other internal groups to not only obtain optimal attorney fees, but also provide a high le