Saurabh Mandal

I am a Graduate in B.Sc. Chemistry (Petro Chemicals). I am very customer oriented, good at people management as well as customer support and services. Also I have an experience of Leadership and Quality management, Sales and Customer support. I have worked for India's one of the largest tele communication company Reliance Communications for in bound customer support, and out bound customer retention. I am very well with e-Commerce business having extensive knowledge for this process and working with the same since last 5 years and leading e-Commerce team for TransForm Solution Pvt Ltd.

Offering over 7 years’ experience in Operations, customer Relationship Management in Telecom, e-Commerce and BPO sectors

Well versed with Back -Office Operations in e-commerce and BPO industry

Track record of working with large reputed companies in different geographies like The United States, Canada, EU countries and Australia)

Extensive background in handling complex and challenging environments with proven ability to represent the company with customers

Proficient in leading dedicated teams for running successful process operations with proven ability of achieving service delivery / organizational targets Developed proficiency in business process mapping, defining various specifications for process enhancement