Simon Chapleau
vice-president marketing in Montreal, Québec, Canada
Author of Green Elephant: How internal service providers can deliver amazing value, Simon helps internal service providers (ISP) such as IT, HR and finance go from cost centers (White Elephants) to value generator (Green Elephants).
Through its workshops, consulting engagements and training, Simon helps ISP communicate the importance of user satisfaction to their staff, align their organization with the needs of the business and become strategic partners.
Simon's experience both as a consultant for Gartner and as a CIO gives him a unique understanding of the theories and realities of managing an internal service provider.
Simon lives in Montreal where he enjoys getting beat up by his wife and daughter, both black belts, in their karate class.