Sebastian Stout

I previously held the position of Work Force Management Real Time Traffic Analyst, within telecommunications in the health, retail and travel management sectors. I have a verifiable history of achievements, showcasing my aptitude in WFM responsibilities.

I have a natural aptitude toward interpretation of data, analysis and quality data collection, combined with a background in graphic design. My efforts resulted in a proven track record of developing quality visual reports that have been actively incorporated into daily local and company-wide operations.

I am an even keeled and well-grounded individual, with a strong sense of integrity. I have a passion for solving enigma’s and day to day challenges, and firmly believe a company with strong core values equals success.

I am an out of the box problem solver, that will bring a can-do attitude and follow through to your company.

Key Competencies:
• Intraday Reporting
• Scheduling
• Real Time Analysis
• Operational Analysis
• System Administration
• Database Maintenance
• Skill Based Routing Assignment
• Knowledgebase Development
• Training
• Liaison between WFM and Payroll

Technologies:
• Avaya CMS
• Aspect
• Tableau
• Twilio
• Nice IEX
• Cisco

Key Achievements:
• Blue Diamond Award for integrity and achieving excellence in the workplace.
• Development of daily absenteeism report with detailed breakdown, per location, department and team.
• Highlighted useful behavior data regarding chat/call acceptance and recycling, resulting in development of detailed weekly report and percentage goals.
• Development of organizational tools for WFM to help streamline daily processes.
• Development of method to extract data from Aspect for use in payroll processing. Pulled, analyzed and cleaned data bi-weekly, formatting for direct import of data by payroll.

Please contact me at [email protected] to find out how I might contribute and add value to your organization.