Shahid Ahmed
CRM Solutions, Telecommunications, and Predictive Dialing
You have reached the about.me profile for Shahid Ahmed, who has led Air21 from humble beginnings and transformed them into an industry-leading company widely acclaimed for their modernisation of the telecommunications market.
Shahid decided to launch the company in 2007, as he had spotted that Voice over IP (VoIP) technology was taking off in a big way in the USA. Rather than waiting for the technology to make its way over to the UK, Shahid decided to implement VoIP technology himself, using knowledge that he had picked up as a youngster through his hobby of computer programming and the telecoms expertise he learned as a stockbroker in Canary Wharf.
When Shahid began operations with Air21, the company had three employees; their efforts since then mean that now the workforce has grown dramatically in size and are now assisted by a dedicated support team, who themselves are widely acclaimed and previous winners of the European support team of the year prize. Shahid and Air21 have had their biggest impact on the telecommunications market with their predictive dialler system, which uses a statistical algorithm to maximise efficiency within businesses; for example, if an agent is available it will match them with incoming callers.
The predictive dialler system is cloud-based, meaning that the host business do not have to purchase any software and Air21 can generally install the system from working remotely. However, whilst this can be done relatively simply in the UK, it can be more challenging elsewhere, as Shahid discovered on a recent trip to Montenegro. Shahid had to link up the systems with each staff member’s home computer as the internet connection in the office was so poor, and then was tasked with negotiating a better deal for the office internet. After an intense few days, the system was up and running and Shahid was able to return to the UK reflecting on a demanding but intensely rewarding time.
Shahid is a regular tweeter and can also be found on LinkedIn; connect with him today to find out more!