sharad anand

Seeking assignments in IT infrastructure support in relation with Client Management

Career Conspectus

• Over 6 years of experience in IT infrastructure support (Hardware, Software and Application level) for Small and Medium Business Group.
• Applied knowledge and expertise in creating opportunities and expanding businesses by providing necessary support on Operational and Maintenance of Computer's using available tools.
• Recommended preventive, mitigating, and assisting Implementation of various policies controls to ensure the appropriate level of support and adherence to the policies of the overall Net Promoter score.
• Adept at managing & supporting teams for running successful process operations & experience of developing solutions and providing support for business excellence.
• Expertise in analysing road blocks, evaluating end-user requirements, developing custom designing solutions, troubleshooting for complex issues faced by consumer or small business groups.
• Successfully implementing, gathering information and adjusting to multiple demands and shifting priorities and accepting responsibility for result of actions.

Academia

• Post Graduate Diploma In Business Administration (PGDBA) from Symbiosis University, India in 2008
• Bachelor of Commerce (B.Com) from Guru Nanak Dev University, India in 2004.

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Professional (MCP)
• Dell Certified Systems Engineer (DCSE)
• Information Technolgy Service Management (ITIL)

Conferences / Trainings

• Effective Business Communication
• Presentation Skills Training
• Microsoft Certified Desktop Support Technician Training (MCDST)
• Wireless network's troubleshooting training.
• Certified Information System Security Professional (CISSP)