Sheldon Kasi
Clientele Services Specialist, Corporate Com, and Speaker in United Arab Emirates
Sheldon Kasi is a senior customer operations professional at Exinity with nearly four years of experience. He understands the full client journey from first contact, registration, and onboarding through to transaction bringing a client‑centric mindset to every stage. Transitioning from customer services into KYC, KYB, AML, and compliance, Sheldon applies practical insight to identity verification, risk assessments, and regulatory alignment. His role also covers payment processing and methods verification, ensuring smooth and compliant onboarding.
He has contributed to workflow improvements, faster verification times, and stronger due diligence practices, enhancing both compliance posture and client experience. With a background in customer service, marketing, and training, Sheldon combines communication skills with regulatory expertise to deliver seamless, auditable customer journeys.
A Business Administration graduate, he is currently pursuing a Specialised Global Certification in AML/KYC/Compliance at the European Business Institute, strengthening his practical frameworks. Guided by integrity and empathy, Sheldon continues to align compliance excellence with client satisfaction.