Sherbrooke Carson

I am currently serving the community as the Communications Coordinator, and Senior Office Manager for an Interpreting agency that operates within Southern Maryland. We provide effective ASL (American Sign Language) and Spanish Translation Services to our clients in both the Deaf / HOH, and Spanish communities, as well as Advocacy for individuals with unique communication needs.

My current responsibilities include the Direct Supervision of activities performed in all work units within an office, including office management, implementation of procedures, case management and processing, records management, workplace safety, customer service, and community education. I develop and maintain all online communications within the agency, to include: Website design and management, promotion and marketing via social media platforms.

Additional duties include the supervision, coordination, and dispatch of Qualified Interpreters, including reviewing work performance, motivating subordinates to work more effectively, identifying problems with performance and developing solutions to those problems. I assist the Department Head in the development and implementation of policies within the office, as well as assist in the development of operating procedures, forms and systems.

I conduct regular meetings with Department Managers and other staff to exchange information and to discuss issues affecting the office, in order to determine ways to make the office function more efficiently. I regularly monitor the accuracy, completeness, and timeliness of case processing activities within all of major departments of the office. I sincerely enjoy providing Customer Service to our clients within various medical, educational, judicial, and social settings. I serve as a point of contact for information concerning the activities of the office and am often able to use specialized communication skills in performing these duties.

I volunteer as a Deaf Advocate, teach Children's Sign Language classes, and enjoy interpreting worship music for the deaf members of my church congregation.

I have a deep passion for creative writing, and have had the honor of publishing multiple pieces in the Connections Literary Journal (2012 - 2015)

It has been my great pleasure to work with such wonderful members of the community, and to be afforded the opportunity to strive towards the goal of equal communication and opportunity for all people.