Sian Thomas

Greetings, I’m Sian, and my professional passion is for helping customers to see value from their investments.

From designing an effective full-cycle customer journey, plus the systems, processes, and resources that are needed to bring it to life, to focusing on a specific challenge within an existing journey or helping you to implement your customer vision; these are the things that get me out of bed in the morning! (and coffee ... and toast ....)

You might know exactly what you are looking for, in which case - let's get started!

But often I meet people/organisations who aren't really sure what they need. They know something isn't quite working - perhaps a low NPS / customer satisfaction rate, or customers are churning and they don't know what to do to stem the leak. Or maybe going through a period of growth and want a customer facing presence without hiring a new full time role. If any of these sound like you - or you have any other customer related needs - please reach out to me and we can discuss how I might help and next steps.

I also do ad hoc VA assignments - usually, but not exclusively, with a customer focus. Being a systems and data guru (needed for customer success!) I can help with anything admin-related.

To get in touch:

Hit the 'hire me' button and contact me through Linkedin

Email me on [email protected]

Drop me a call or message on 07426576815

Can't wait to connect with you!