Silvio Santos

São Paulo

Best skills

- Business to business actions
- Business to consumer actions
- Partnership prospection
- Partnership management
- Business prospection
- Business management
- Marketing plans development
- Digital marketing plans development and management
- Social media marketing plans development and management
- Design, structuring, development, evaluation and launch online products
- Translation of content online, English, Portuguese and Spanish
- Usability of websites and products online
- Privacy policies of online products
- Terms of use online products
- Solution center and helpdesk to online products
- Operations marketing to digital products
- Marketing and advertising in online social networks
- Implementation ans management of callcenter operations
- Management of Helpdesk; Anti-Atrittion; Payments; Telemarketing; WebCall Center and BackOffice teams
- Management of results, reports and time tracking productivity, strategy for achieving goals of area, presentation of monthly results, with feedback applied using action plans, motivational campaigns
- Experience as user in systems CCPulse, Plusoft, Tephra and Avaya (Lucent); CSO and ATIS-AC, NYX;
- Know How in recruitment and selection, training and retraining employees teams;
- Management of intern customer loyalty (turn Over),
- Management of external customer loyalty (partnetships and business),
- Management of big teams: activities and results (25 to 125 people),
- Management of supervisors

__ Work experience __

Partnership Account Executive
in ICLP Loyalty - since Jun/2012
Responsible for Brazil partnerships division

Internacional partnerships prospection
Nacional partnerships prospection
Partnerships management
Business to business actions
Business to consumer actions
Marketing plans development
Digital marketing plans development
Social media marketing plans development

Senior Operations Analist - Marketing
in Mentez - from April 2011 to May 2012
Responsible for partnerships division and new business to Mobile Marketing and geolocalizations systems

Customer Service Manager
as Free lancer - from November 2010 to April 2011
Customer service aplications in general

Customer Service Manager

  • Work
    • São Paulo
  • Education
    • Estácio Uni Radial University
    • São Judas Tadeu University