Oxfordshire & London
Customer Experience evangelist, cross channel engagement activist and omni channel optimist. Speaker, thinker and doer (sometimes in that order.............sometimes not).
CX is at a transformational and critical stage as consumers needs and habits evolve almost daily and marketers struggle how best to meet their expectations. It is particularly exciting to be involved with the technology that is driving the need for change and also providing the solution that engages and delivers for consumers at every stage of their journey, regardless of location, device, channel or language.