Joshua Kautzman is Lead Support Engineer at Smith in Spokane, Washington.
He supports the computers, network devices, and servers at the Spokane office and oversees the support for the other Smith offices in the US. He contributes to the policies for infrastructure and security and has researched, designed, and deployed systems that serve all of Smith's employees. He has written documentation and training and is a contributor to TechRepublic.
He has worked with computers of nearly every manufacture, of every OS, and the most common applications and peripherals. Not only can he hook it up and make it work, he can show you how to do it too.
He enjoys what he does and imagines himself taking on bigger and more complex projects as he gathers more experience.