Scott Lauby
Boulder, Colorado, United States
Seasoned management professional with proven expertise delivering customer value. Extensive background in client management, service delivery, and project management. Skilled liaison between business and technology, with demonstrated success in new and established markets. A proven problem solver with excellent customer-facing communication and leadership skills, supplemented with a strong implementation background.
• Customer satisfaction, client renewals
• Client product utilization, metrics, and trending
• Client business reviews, scorecarding
• Project coordination, customer on-boarding, issue escalation support
Outdoor enthusiast, music fan (classical, jazz, bluegrass, rock, blues), news junky, and connoisseur of great comedy.