Chase Travel

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How Do I Contact Chase Travel Live Representative (1-855-628-4230)? — The Complete 2025 Guide

If you’re a Chase credit cardholder who uses the Chase Travel portal for booking flights, hotels, or car rentals, knowing how to reach customer support can be essential. Many customers online mention the number 1-855-628-4230 when seeking help with travel bookings.
But is that number official? And what’s the best way to reach Chase Travel customer service quickly?

Understanding Chase Travel and Why You May Need Support

Chase Travel is part of the Chase Ultimate Rewards® ecosystem, allowing cardholders to book flights, hotels, cruises, and car rentals using either cash or reward points.
Support from Chase Travel can help you with:

  • Booking issues or cancellations
  • Changing flights or hotel stays
  • Problems with reward point redemptions
  • Price discrepancies or duplicate charges
  • Travel insurance and protection questions

Whether you use the Chase Sapphire Reserve®, Sapphire Preferred®, Freedom Unlimited®, or Ink Business Preferred®, understanding how to contact Chase Travel support ensures you can solve problems efficiently.

Is 1-855-628-4230 the Official Chase Travel Support Number?

The phone number 1-855-628-4230 is often mentioned online as “Chase Travel Customer Support.”

✅ Safe Practice:

Only use phone numbers found on:

  • Your Chasecom account
  • The back of your Chase credit card
  • Official Chase communications or benefit guides

The verified Chase Travel number published by trusted financial sources (like NerdWallet and The Points Guy) is:

📞 Chase Travel Customer Support: 1-855-628-4230

Use this number for:

  • Booking or canceling travel
  • Redeeming Ultimate Rewards points
  • Issues with itineraries, refunds, or delays

If you have general credit card or account questions, call Chase Credit Card Support: 1-855-628-4230.

Official Contact Channels for Chase Travel

⚠️ Avoid unverified numbers or messages asking for card details. Chase will never request your full credit card number, SSN, or password over the phone or email.

How to Prepare Before Contacting Chase Travel

To make your call faster and more effective, gather the following:

  1. Card Information — last four digits of your Chase card
  2. Booking Details — flight, hotel, or itinerary confirmation number
  3. Travel Dates — departure and return information
  4. Description of Issue — refund, missing points, or booking error
  5. Email Confirmation or Receipts — to verify transactions

During the call:

  • Be clear and concise about your problem.
  • Ask for a case ID or reference number.
  • Note down the representative’s name and the time of your call.
  • Follow up via secure message if necessary.

Common Issues Handled by Chase Travel Support

Chase Travel representatives can help you with:

  • Booking changes or cancellations
  • Hotel reservation issues or no-shows
  • Flight delays, rebooking, or cancellations
  • Refund or voucher processing
  • Ultimate Rewards point redemption errors
  • Travel insurance claim support

For travel insurance, Chase often partners with third-party administrators. Check your Guide to Benefits for claim instructions.

Travel Protection and Insurance Queries

If you hold the Chase Sapphire Reserve® or Preferred®, you may be eligible for:

  • Trip delay reimbursement
  • Lost luggage coverage
  • Primary rental car insurance
  • Trip cancellation/interruption protection

These benefits are not handled directly by travel support. The representative can redirect you to the benefits administrator who manages claims.

Frequently Asked Questions (FAQ) About Chase Travel

Q1: What is the Chase Travel Customer Support number?

The verified number is 1-855-628-4230. You can also use your card’s back-of-card number for official assistance.

Q2: Can I contact Chase Travel via chat or secure message?

Yes. You can message support securely through Chasecom or the Chase Mobile App for follow-up or documentation requests.

Q3: Can I cancel my booking through Chase Travel?

Yes, cancellation policies depend on your airline, hotel, or rental provider. Log in to your Chase Travel dashboard or call support.

Q4: How long do refunds take?

Refunds typically take 3–7 business days, though partner travel agencies or airlines may take longer to process.

Q5: Do I earn loyalty points when booking via Chase Travel?

Flights may still earn airline miles, but hotel bookings typically do not earn hotel loyalty points or elite credits.

Q6: Can I combine points and cash when booking?

Yes, you can pay with both Ultimate Rewards points and cash for most bookings.