Songbid Zaman Arzu
IT Specialist at foodpanda in Dhaka, Bangladesh
Highly motivated IT Specialist with over 4+ years of experience at Foodpanda Bangladesh, specializing in IT infrastructure management and end-user support. Proven track record of efficiently handling Jira ticketing systems and resolving 1,000+ escalated issues annually while maintaining high service quality and response times.
Experienced in onboarding 500+ employees by implementing company IT policies, processes, and system access, ensuring smooth integration and operational readiness. Skilled in providing technical support across Bangladesh and other Asian regional offices, contributing to seamless daily operations through reliable help desk and infrastructure management.
Strong expertise in software and hardware configuration, troubleshooting, IT asset procurement, and compliance documentation. Adept in user account management, ID provisioning, and administration of LAN, PABX, CCTV, and access control systems.
Holds a Bachelor of Science in Computer Science from Daffodil International University and is certified with the Google IT Support Specialization. Passionate about optimizing IT operations, improving system reliability, and delivering efficient, user-focused technical solutions.