SOURAV DAS BISWAS
Senior Program Manager and Solution Architect in Hyderabad, India
Dynamics CRM Solution Architect for Microsoft Dynamics Customer Engagement projects with proficient knowledge in designing and developing web-based business applications.
Experienced in leading implementation team during Requirement Gathering, Fit Gap analysis, Functional and Technical Solution design, customization and configuration of CRM solutions, stabilization and deployment phases.
Proven experience in designing systems for change management, mapping business processes and converting to design technical solutions, ensuring business functionality adherence
Experienced in project planning, strategic planning, systems analysis, and troubleshooting, quality control, scheduling and planning, and tracking of results
Expertise in pre-sales, RFP responses (Functional/Non-Functional), estimations, resource planning, identifying POC areas, interfacing with Customers and convincing through facts and demos
Excellent communication skills with strong verbal and writing proficiency and skilled at stack holder management
Proficient in working with multiple-vendor environment and well versed with Offshore-Onsite team management