Sterling Computer Products

Selling computer hardware and supplies for nearly 18 years, Sterling Computer Products garners distinguished reviews from its customers including businesses, schools, and governmental agencies nationwide.

Sterling Computer Products was established in June 1993 and sells printers, I/O devices, ink and laser printer cartridges, data storage devices, and monitors. A minority- and female-owned company, Sterling Computer Products operates next to the Van Nuys Airport in Southern California. Typically employing between 40 and 50 people, Sterling Computer Products staff members conduct business mostly by phone at 1-800-704-3344 and engage customers through mailings and the company’s official website, www.sterlingcomputerproducts.com.

Sterling Computer Products offers custom services to its clients. As an example, an individual once called Sterling Computer Products about printers, but was undecided on which printer would perform best. Sterling Computer Products staff assessed the customer’s printing needs, budget, and brand preferences and researched printers and costs to make recommendations to the client. The employee's efforts saved the person hours of research. Similar customer reviews are posted on the company’s website.

Sterling Computer Products calls its clients directly with the belief that verbal communication enables the company to tailor services to its patrons more effectively than online communication allows. Playing to its strength of outstanding customer service, the company delegates an account manager to aid each person. The account manager is familiar with the client’s product and equipment requirements and purchasing patterns. Sterling Computer Products also offers technical support and next-day deliveries.

In addition to exceptional customer service, Sterling Computer Products has a solid guarantee policy, which is praised in the company’s reviews. Sterling Computer Products offers a guarantee on faulty products, providing immediate resolution or replacement. Sterling Computer Products also promises satisfaction with its products—if customers aren’t content, the firm will replace the item or supply a credit invoice.