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Why am I not getting your emails?
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your "safe list". If you don't hear back from us in 12 hours, email us at [email protected]
Why am I not getting replies to my hushmail?
Our emails bounce off the hushmail server because the Hushmail company blocks sites likes ours. DO NOT use HUSHMAIL neither to communicate with us nor to place orders.
Where do you ship?
Worldwide.
How do you accept payment?
WESTERN UNION & MONEYGRAM.
What type of mail do you use?
We use trackable EMS. Average transit time is 3-5 business days worldwide. Signature is required upon receipt.
How much do you charge for shipping?
Shipping fee is $50 flat rate worldwide.
Do you ship to PO boxes?
Yes.
Do you provide a tracking number?
Yes. Once your order ships you will get an email with a tracking number.
What is your seizure policy?
Our seizure rate is below 1%. In an unlikely event of your order getting seized we will re-send it. You will only be required to pay $50 for shipping. If your order gets seized 2nd time in a row, we will re-send your order for 50% of order total and use Registered Mail. We will not re-send your order at a discount for the 3rd time.
**NOTE: There's no reship policy for Canada, Australia, New Zealand, Brazil, Sweden, Finland, Netherlands, Norway, Singapore, APO, FPO, Italy and some other higher risk countries. Please accept our apologies.
What is your Turnaround time?
It takes up to 2 business days to pick up a Western Union transfer. Your order will ship the next business day after collecting payment. Please do not email us asking for a tracking# if it hasn't been at least 3 business days after payment was made.
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