Subir Bhattacharya
Kolkata
More then 17 years of exp in handling Top Corporate / Govt / SME Accounts experience in East and North East Market.
Managing the current direct Accounts through regular sales presentations to executives on strategic topics and making managerial contacts made aware of new product offerings
Ensuring that all sales related issues are solved at first call, and all non sales issues are delegated to the appropriate staff and followed-up
Increasing the value of the revenues generated by these Accounts through campaigns and participation in joint projects
Dealing with all aspects of Customer Satisfaction campaigns and Customer Satisfaction measurement as part of a virtual "Customer Satisfaction Team"
Ensuring necessary actions are undertaken by the technical product management or Research and Development teams when required and escalate using reporting line when required
Maintaining and expanding relationships with existing clients
Completing sales-related administrative work.