Subhan Mammadov

With over 10 years of work experience in IT, I am currently the IT Service Desk Manager at TikTok, the leading global platform for short-form videos and creativity. In this role, I manage a team of IT specialists who provide technical support and guidance to over thousands of employees across 11 countries, ensuring the smooth and secure operation of TikTok's IT infrastructure and services. I also collaborate with various business units and stakeholders to align IT strategies and solutions with TikTok's vision and goals, and to deliver innovative and user-friendly IT projects and initiatives. Some of my achievements include developing, implementing and maintaining IT policies and procedures that comply with global standards and regulations. I have extensive skills and knowledge in IT service management, IT project management, IT business analysis, and IT security. I am passionate about leveraging technology to enhance user experience, and to foster a collaborative and inclusive IT culture. I am always eager to learn new skills and technologies, and to share my expertise and insights with others.