Sudheer Kumar

I have over 1years 10months of experience in Network, Servers & Systems troubleshooting. I am aware of IT Infrastructure Management, ITIL and ISO 20k & 27k processes, IT operations support and network and network protocols. Presently associated with ISS India Pvt. Ltd, Hyderabad as Jr. Network administrator, I am expertise in installation, administration, acronics image backups, restoration and support of windows environment also in Linux (Windows 2000, XP, 7, 2008 R2 and Microsoft Dynamic CRM Server 2011, RHEL5, Fedora, Nagios etc.) maximize customer satisfaction through regular customer interactions besides coordinating with the service marketing team to various levels of users with the help of OTRs ticketing system including process. Attached is the resume which will give you detailed information about my background. I am confident that with my experience you will find outlined therein will be valuable to your firm. Kindly contact me to arrange a professional interview. Thank you for your time and consideration.