Sue has played a significant role in enhancing the library's digital presence and community engagement. Her contributions include:

Digital and Social Media Management: Sue established and has managed the library's social media channels, including Facebook, Twitter, Instagram, and Flickr, curating daily content and engaging with an online community of over 25,000 followers.

Web and App Development: She has overseen the Manchester Zoom website and collaborated with Solus to develop the Manchester Library app, aiming to improve user accessibility and experience.

Digital Literacy Initiatives: Sue has coordinated digital literacy workshops across all libraries in Manchester, fostering digital skills within the community.

Innovative Programming: In her spare time, Sue has organised unique collaborations and programmes such as the annual Librarycamp unconferences and "Failcamp," an event focused on learning from failures, which she co-organised with Richard Veevers.

Intellectual Property Information Specialist: Currently Sue manages Manchester Patlib servic. She provides assistance with intellectual property inquiries, including matters related to copyright, trademarks, and patents.

Through these efforts, Sue Lawson has significantly contributed to modernising library services and strengthening community ties in Manchester.