I have experience of 6 month as Team Leader in Talent of India-Surat in sales field. I am currently working in Transform Solution from 1 Year as Quality Analyst.

I have worked on several challenges. I worked as Article/Blog posting, create presentation slides, Data entry, Research, Product Uploading. I have achieved best silver star award for the month of December 2012.

Quality Analyst

1. Ensure audit process is in place for the respective team aligned.

2. Conduct Error/Accuracy meetings on a weekly basis, with the team.

3. Giving feedback on a regular basis and conduct meetings with the operations, to bridge the gaps in the process.

4. Analyzing and publishing various reports which are beneficial for Operations.

5. Publishing monthly/weekly Dashboards to the Operations.

6. Ensuring Process Maps and Standard Operating Procedures are in place and are regularly updated.

7. Be on a constant look out for various methods to improve the process and add value to the process.

8. Support quality leader in initiatives and other activities.

BPO Executive/Virtual Assistant

1. Virtual Assistant

2. Article / Blog Posting

3. Online Research / Data Entry

4. Word Press Developer

5. Data Processing

6. Evaluate Accuracy of Productivity

7. Outsourcing

8. Microsoft Excel

Team Leader

1. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

2. Provide the team with a vision of the project objectives

3. Motivate and inspire team members

4. Lead by setting a good example (role model) - behavior consistent with words

5. Coach and help develop team members; help resolve dysfunctional behavior

6. Facilitate problem solving and collaboration

7. Strive for team consensus and win-win agreements

8. Ensure discussions and decisions lead toward closure

9. Maintain healthy group dynamics

10. Intervene when necessary to aid the group in resolving issues

11. Assure that the team members have the necessary education and training to effectively participate on the team

12. Encourage creativity