Suresh Babu

CX Professional focused in Transforming the Customer Experience.

Proven track record in driving sales through strategic leadership to unleash the power of great customer experience. Strong ability to mentor and motivate high-performance teams; establish mutually beneficial client relationships; and leverage CX maturity curve to optimize end-to-end customer journey

Responsible for leading commercial sales team in providing Genesys contact center platform to enterprise level customers and improve their customer experience and operational productivity effectively.

Specialties: Genesys, Microsoft, Business Planning, Analytics, Change management and Complete Contact Center Transformation.

Goals: Continue to provide customer experience strategies to improve Operational Productivity.

ON TIME, ON BUDGET. Pointel is a leading Contact Center/CRM solutions provider and integrator, specializing in selling and implementing end-to-end Genesys solutions. Pointel has successfully completed over 400 deployments for Fortune 500/2000 companies. With over 150+ employees and locations in the United States (New Jersey, Texas), India (Chennai) and Poland (Warsaw).

We are well equipped to serve worldwide customers. The strength of our company is the technical capability of the entire team to take up challenging projects and deliver them on time and on budget.

• Genesys CTI, GVP, Genesys Agent Desktop, Genesys Routing Solution (ERS and NRS)

• Genesys Outbound Solution (OCS), Genesys Multi-channel Routing Solution (MCR) and Open Media

• Genesys SIP Solution, Genesys Desktop/Screen-Pop Solution

• Genesys Reporting Solution (CCPulse / CCA / CallCon and Infomart)

• Genesys Upgrade Services, Performance Tuning and Health Checks