Susan Sereno

Susan Sereno – Hospitality Operations Leader

Susan Sereno is an experienced hospitality operations leader and hotel general manager with extensive expertise in full-service and luxury hotel management. Throughout her career, she has led complex hospitality operations across nationally recognized brands including Marriott, Hilton, and IHG, with responsibility for financial performance, guest satisfaction, team development, and operational excellence.

Sereno has managed hotel environments ranging from 200 to over 400 rooms, overseeing union and non-union teams while maintaining strong service culture and consistent financial results. Her leadership approach emphasizes operational discipline, visible engagement, and the development of high-performing teams aligned with ownership objectives and brand standards.

Known for strengthening organizational culture and driving profitability, Sereno has successfully guided properties through operational transitions, renovations, and performance optimization initiatives. She brings deep experience in budgeting, forecasting, revenue strategy, capital planning, and stakeholder partnership.

Based in Michigan, Susan Sereno is recognized for her commitment to hospitality leadership, community engagement, and delivering elevated guest experiences within both luxury and full-service environments.