Susan Deveney

Chief Executive - Education and Training in Boston, Mass

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Susan Deveney began her distinguished conflict resolution and mediation career at her establishment, Conflict Resolution Training Inc. (CRT), where she excels as the Chief Executive and Head Instructor. Situated in Boston, MA, she collaborates with a proficient team dedicated to advancing professional development and continuing education across various organizations in the United States. Her approach centers on pioneering educational tools that enhance communication and dispute-resolution capabilities within corporate structures and among individuals.

Born and raised in Boston, Massachusetts, Susan embarked on her academic journey at the University of Bridgeport in Connecticut. Here, she achieved summa cum laude honors with dual majors in Political Science and Psychology, became a Phi Kappa Phi Honor Society member, and was a recipient of the Dana Scholar Award for Academic Excellence. She furthered her education at Suffolk University Law School in Boston, earning her Juris Doctor degree.

2010, she founded CRT, marking a significant phase in her professional life. The organization offers nationwide training and certification, emphasizing skills like managing challenging dialogues, emotional and social intelligence, and fostering diversity and inclusion. Under her leadership, CRT has trained a diverse clientele, including corporate entities, nonprofit organizations, and Native American tribes, enhancing teamwork and cooperative skills.

Before dedicating herself entirely to CRT from 2001 to 2016, Susan ran a successful legal and mediation practice, focusing on disability law, family and business disputes, and employment law. She adeptly handled legal challenges and facilitated mediation to reach peaceful resolutions. Her expertise also extended to conducting workplace investigations and creating systems to prevent litigation.

An accomplished author and speaker, Susan has contributed extensively to literature and conferences on conflict management, penning titles such as "The Mediator's Guide to Writing Effective Memoranda of Understanding" and the forthcoming "Introduction to Special Education Mediation." Her efforts continue to shape the field of conflict resolution, earning her recognition across professional and academic circles. Outside of her professional pursuits, Susan finds joy in tennis, swimming, and writing, which keep her balanced and engaged in her personal growth and professional endeavors.

  • Education
    • University of Bridgeport in Connecticut