Professor Thorsten Gruber
Loughborough, Leicestershire, UK
Thorsten Gruber is a Professor of Marketing and Service Management at Loughborough University. Prior to that, he was a Senior Lecturer (Associate Professor) in Marketing at Manchester Business School, University of Manchester. He received his Ph.D. and MBA from the University of Birmingham. His research interests include consumer complaining behaviour, services marketing and the development of qualitative online research methods. His work has been published in journals such as Journal of the Academy of Marketing Science, Journal of Product Innovation Management, Journal of Business Research, Journal of Service Management, and Industrial Marketing Management.