Thanh Duong
Director and Project Manager in Burnaby, BC
Thanh Xuan Duong
(Canadian Citizen)
+1 236 622 4308 | 4421 ALBERT ST, BURNABY, BC V5C 2G3
WORKING EXPERIENCE
Guest Service Representative Lead 07/2017 - 03/2025
NB Global Group Victoria, Canada
- Supervised the guest services team, including training and scheduling staff.
- Monitored guest interactions to enhance service quality and resolve issues efficiently.
- Supported promotional events and campaigns, including post-event reporting.
- Managed gift card inventory, reconciliations, and monthly sales reporting.
- Oversaw opening and closing procedures, cash handling, and POS system operations.
Skills:Customer service, team leadership, Microsoft Office, problem-solving, event coordination.
Logistics Coordinator 10/2015 - 06/2017
Canada Colors and Chemicals Ltd. Port Coquitlam
- Verified and prioritized customer orders using ERP systems
- Coordinated shipments and resolved credit holds with internal teams.
- Prepared shipping documents and commercial invoices.
- Monitored inventory and supported receiving/shipping operations.
- Communicated with Customer Service on delays and shelf-life concerns.
Skills: ERP/MRP systems, logistics IT tools, shipment tracking, inventory coordination, Microsoft Office, shipping documentation, cross-team collaboration.
Business Analyst – EdTech 07/2004 – 09/2015
EQuest Group Hochiminh, Vietnam
- Analyzed learning data and program effectiveness across online platforms
- Defined business requirements in collaboration with academic and technical teams
- Optimized digital learning workflows and learner experience.
- Used Python, SQL, and MATLAB to analyze learning data, automate reports, and support LMS/CRM integration for EdTech solutions. Extracted insights from LMS and CRM systems to support decision-making
- Proposed EdTech solutions aligned with educational goals
Skill: Business analysis, LMS/CRM systems, data reporting, EdTech solutions, Agile/Scrum.
Visiting Lecturer 07/2004 - 09/2015
Ton Duc Thang University & University of Science (VNU-HCM) Hochiminh, Vietnam
- Taught undergraduate courses in Monetary and Financial Theory, Quantitative Finance, Business Analysis, and Applied Mathematics.
-Taught C/C++, MATLAB, and Python for engineering students
- Applied EdTech tools to enhance learning and assessment
- Linked programming skills to system design and business analysis
Skills: Business analysis instruction, applied mathematics, curriculum design, academic leadership, bilingual teaching (English/Vietnamese), mentoring, quantitative modeling, cross-functional collaboration.
Researcher 09/2014 - 9/2015
Buskerud and Vestfold University College Vestfold, Norway
- Conducted research on ultrasound signal calibration using Maximum Likelihood Estimation (MLE).
- Developed a MATLAB-based simulation tool with a graphical interface to model and optimize medical transducer performance.
- Collaborated in an international academic setting, contributing to projects targeting the Northern European health technology market.
Skills:Biomedical signal processing, MATLAB programming, statistical modeling (MLE), GUI development, academic writing, cross-border research collaboration.
Team leader 12/2002 - 06/2004
Silicon Design Solutions Hochiminh, Vietnam - CA, United States
- Leading 10+ engineers in upgrading memory compiler software, automatically generating test patterns for Texas Instrument library, designing projects using VHDL/Verilog, and layout to physical tests.
Skills: Hardware design, team leadership, VHDL/Verilog development, test automation, semiconductor design, cross-functional coordination.
Software & Technical Skills
- Microsoft Word, Excel, Outlook
- Inventory systems: barcode scanning, warehouse tracking
- Embedded platforms: C/C++, MATLAB, LMS/CRM systems, Agile/Scrum.
- Teaching & bilingual communication
EDUCATION
Bachelor of Science
Mathematics and Computing Science 1999 – 2003
LANGUAGES English: Native. Norwegian: Limited Basic. Vietnamese: Fluent.
HOBBIESfootball, sepak takraw, table tennis, tennis, badminton and Taekwondo; guitar and bamboo flute