Nikita Jimenez Mercado, Founder and Chief Operating Officer of ForceMultiply, is a recognized leader in global workforce management and operational excellence. With over a decade of hands-on experience, she has dedicated her career to helping businesses scale effectively through remote team leadership, strategic outsourcing, and building systems that enable long-term growth.

Her leadership approach is rooted in the belief that great outcomes are driven by great people—no matter where they are. Nikita has successfully worked with startups, growth-stage companies, and enterprise clients across industries like SaaS, eCommerce, healthcare, and professional services, assembling agile, cross-functional teams across borders.

With deep expertise in customer operations, project execution, and BPO delivery, she creates streamlined systems that boost productivity and consistency. She also leads innovation efforts through the integration of AI-powered agents and automated solutions that future-proof operations for global teams.

Under her leadership, ForceMultiply has become a go-to partner for companies seeking to enhance efficiency, access exceptional global talent, and build remote-first cultures. Nikita continues to lead with intention—combining strategic vision, operational rigor, and a commitment to people-first success on a global scale.

New article alert: https://medium.com/@thenikitamercado/the-voice-behind-the-headset-a-story-about-filipino-excellence-in-bpo-b0f47a584d19