Shasta

I’ve spent the last decade rooted in client and Member-facing roles, and everything I’ve done has centered around creating meaningful, memorable experiences for our Members. I know what it feels like to serve someone during life’s biggest moments—and I also know what it takes to lead a team that does it with consistency, care, and heart.

What makes me the right fit for this role is that I’m not coming in to learn the SchoolsFirst way—I’ve lived it. I want to preserve what makes our service culture so impactful as we expand into more digital-first solutions. I see this role as a bridge between where we are today and where we’re going. It’s about empowering our teams, refining our processes, and ensuring that even in a self-service environment, our Members still feel seen, supported, and understood.

My strength lies in developing people, building scalable service frameworks, and listening closely to both team and Member feedback. I’m here not just to manage operations—but to lead with heart, elevate service at every touchpoint, and ensure that the SchoolsFirst difference comes through loud and clear, no matter the channel.

I’m ready to step into a role that expands my impact across delivery channels, and I’m deeply committed to ensuring our Members and our team feel empowered, understood, and valued. I don’t just believe in the SchoolsFirst culture, I’ve helped build it and I understand to keep it, we need to laser focus on the development of our teams, and ourselves to ensure we are prepared to meet our communities needs today and in the years to come.

I look forward to connecting in person to share my enhancements and results for team development, engagement, and my contribution to our organizations priorities and goals.