Customer experience and Omni Channel-CRM professional with over 12 years of experience across e-commerce, hospitality, travel, FMCG, automotive, and BPO industries. Skilled in customer operations, service excellence, contact center management, and process improvement, with a strong focus on building efficient support systems and delivering positive customer experiences.

Currently working as a CRM Manager at a BPO company in Kuala Lumpur, Malaysia, managing CRM ticketing platforms such as Zendesk and Freshdesk to support daily customer operations, workflow optimization, and service performance monitoring. Experienced in Managing customer support teams, handling multi-channel operations, improving SLA performance, and driving customer satisfaction initiatives.

Has extensive regional experience managing customer and partner support teams across Indonesia, Philippines, Vietnam, and Thailand, collaborating with cross-functional stakeholders in multicultural environments to ensure consistent service quality and operational excellence across markets.

Known for being adaptable, detail oriented, and collaborative, with a passion for creating smooth customer journeys while balancing operational efficiency and team development.