Customer Service and Support Leader, Social Media Customer Care Visionary, Keynote Speaker, and Technology Enthusiast.

Working in the Technology Industry as Social Media Customer Care Architect, Customer Support Leader, External Beta Testing Coordinator, Community Forums Management, and Customer Advocate since 2006.

Responsible for the creation and launch of the @NortonSupport Social Media Customer Care team at Symantec and the @OktaSupport Social Media Customer Care team at Okta.

Currently working as the Director of Community at Saviynt

Enjoys Golf, Biking, Running, and Playing Guitar.

Husband to a beautiful bride, Father to a beautiful Girl and handsome Boy, Disneyland Annual Passholder, and Frequent Twitterer.

Involved in a few punk bands in earlier years.

Listens to Shai Hulud, Luxury, The National, Lagwagon, and pretty much any late-90s Punk Rock and Hardcore.