Tim Wooten

Hi, I’m Tim, a customer support leader with both a passport full of stamps and a Texas drawl. My wife and I spent seven and a half adventure filled years in Southeast Asia, beginning in Thailand, exploring Vietnam, and finally settling in the Philippines. We moved there so I could start my career in customer support, and it is where I discovered how much I enjoy helping customers feel heard and cared for, no matter the time zone.

What began as an entry level role has grown into nine years of progressive leadership, rising to Director. I’ve built high performing global teams, resolved tough escalations, and driven process improvements that keep SLAs on track. Now back in the United States, I draw on the resourcefulness honed overseas and a people first mindset, ready to lead teams that put customers at the heart of every decision.

LinkedIn recommendations

Tim and I worked almost on a daily basis to handle internal process improvements between Customer Support & Engineering.
I can very strongly say that Tim is one of the very few leaders who wowed me with their focus on customers and passion to do the right thing.
Aparna Sishtla - Senior Engineering Leader

As a Director of Engineering, I’ve had the opportunity to partner closely with him on several complex customer situations, and I can confidently say that his calm and thoughtful approach has been instrumental in our shared success.

What stands out most about Tim is his ability to remain composed and focused, even in high-pressure situations. His thoughtfulness ensures that challenges are met with well-considered strategies, and his calm demeanor inspires confidence among everyone involved.
Manisha Sahni - Engineering Management Executive

I had the privilege of working closely with Tim during his impactful tenure as Director of Support. His strategic vision and execution skills were instrumental in transforming our support infrastructure, elevating our customer service to new heights.

Tim's leadership style combines strategic thinking with hands-on problem-solving. He has a remarkable ability to inspire his team, fostering a culture of continuous improvement and innovation.

Mike Richardson - Director, EMEA Customer Success Engineering