Tine Peeters

10+ years experience in usability and interaction design for various digital platforms (web, POS, kiosk, mobile, devices, ...).

As a senior project manager and UX expert, I was involved in a wide range of challenging usability improvement projects for both national and international based companies across industries such as Health, Pharma, Travel & Transport, Media, Utilities, Industry and Telco.

I help customer experience teams creating and designing new services across multiple touchpoints. With my user experience insights and analytical mind, I want to help your business with service design, customer behavior analysis, customer interaction mapping, the usability of your customer touchpoints, ... I have one goal in mind: a happy customer.

Specialties

Experienced and hands-on project manager in the domains of:
- Customer Experience Management
- Service Design
- Business, Process & Needs Analysis
- Change Management
- Knowledge Management
- Customer Focused Solutions
- Human Centered Design

Capabilities
- Customer centric design
- Motivator, facilitator, enabler
- Team lead, coach, knowledge sharer
- Translator of the inexplicit: making needs tangible and understandable
- Broad business and process insights

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Contact me: [email protected]