Tinto Michael
Bangalore
A budding passionate professional with a graduate degree in BBA from CV Raman University, having an in-depth professional experience of 5 years organizational track record. Started career as a secondary school English teacher; Trainee in 2001 and later in 2007 moved into Customer relation/service management (KPO/BPO) in Bangalore. Zealous to learn new concepts quickly and apply innovative ethic ideas to achieve results in the best fashion, stays motivated and keeps motivating to be a good team player to lead in front.
Excellent interpersonal and negotiating skills with strong problem solving and organizational skills.
An effective communicator who always topped to have the best rapport with international clients.
Experience Chronology
Company - Lifenzyme Offshoring Solutions Pvt Ltd – Since 2007
Proficiency Forte
- Managing 21 US/CA/UK based individual clients to assist them plan the day and effectively supervise their wide range of assignments to the Lifenzyme Team pool.
- Regular phone calls to the clients to keep them posted of the project status and discuss solutions to any bottlenecks.
- Gained flexibility to work in day night shifts to match client time zones.
As Team Lead
ð Analyzed and streamlined the project processing parameters to maintain output quality with set standards.
ð Streamlined new process concepts with the project managers to augment productivity and reduce production cost.
ð Monitoring and motivating the team members towards achieving defined goals and objectives of better productivity.
MIS Project Supervision
Role – Project Manager for web based CRM
Team Size – 6 (3 Designers 2 Developers)
Environment – PHP/Myql
...Sincerely,
Mike