Thomas O'Mara

I am an SC cleared Technical Specialist with an ITIL V3 in Service Management, so far I have had a developing and successful career which has provided me with a working knowledge of various functions, designs and experience operating from both field, support and management positions in diverse sectors both private and public, including governments, administration, outsourcing, housing & Olympic venues.

Over the years my experience gained has cultivated strong skills in communication, planning, organisation and problem solving, resulting in an in-depth understanding of desktops, laptops, HP Compaq, Dell and Fujitsu Hardware, including Vlan's, and project planning for migration and knowledge transfer's including deployment and testing environments.

I have also supported software for the disability network for government bodies for example the Ministry Of Justice and supporting functions.

I have worked on various projects throughout my career and I have liaised with 3rd parties such as eqanet, early life engineers, technical architects and program managers, this helped me roll-out to clients specification either supporting or managing the team and site.

I have trained engineers to ensure the correct configurations have been applied for dragon, jaws, i-zoom, supernova and overseeing engineers installations From my instructions and also creating a disaster recovery and contingency plan to ensure the service is always operational.

I have a good understanding of networking principles and a sound working knowledge of monitoring and technical support of ongoing operations, change and problem management processes.

I am customer-focused and have a pro-active approach to my work, in addition to being a good team player.

I have excellent communication skills (both written and verbal) and above all the ability and willingness to work hard and learn fast.

I have had the privilege of working as a Service Desk Manager and Technical Manager for the 2012 Olympics which was a challenging role which involved setting up the nerve center and ensuring services stayed operational with my roaming team behind me.

Currently I am working for GM Financial where I have been migrations team and lead engineer for all Latin America my role involves travelling to different country's and migrate each branch from windows xp to 7.

This involved capturing and creating a matrix with all data including testing applications and dat