Tom Terveer
Service Consultant / Lean ITSM Evangelist and Process-PRINCE2 of SIAM in Neuss, Deutschland
Tom Terveer
Service Consultant / Lean ITSM Evangelist and Process-PRINCE2 of SIAM in Neuss, Deutschland
Tom is specialized in optimizing efficiency in Customer & IT Service Management. He reviews KPIs, SLAs and team structures to identify obstacles and tap to the full potential.
As a professed generalist he draws from experiences in IT and Customer Services, Process, Project and Transition Management as well as Consulting and Counselling in many different branches.
BTW, he´s running a SPCA while off-duty.