- Tracey's proclivity is spearheading updates to existing procedural guides, process improvement and training towards critical thinking to facilitate better customer service. To date she has developed training material and taught over 450 individuals in both classroom and webex environments.
- One of her greatests assets is her ability to make autonomous business decisions while remaining focused on both customer service and maintaining qualification standards outlined by the company.
- Tracey believes work can be fun and actively encourages positive reinforcement of her team members along with 1:1 mentoring for those who are struggling.
- Her primary skills are SharePoint document management, Lotus Notes/TeamRoom, MS Outlook, MS Suite, risk management and reconstruction software tools, defect documentation and tracking.