True Accord

Based in San Francisco, California, TrueAccord offers personalized and compassionate debt collection and account resolution services. Through a collection process that emphasizes communication, the company creates a dialogue with each individual account holder. TrueAccord then works with these individuals to understand reasons behind each default and to guide a process leading to settlement. This process may involve immediate payment or a payment plan, as agreed upon by the debtor and TrueAccord, which acts on behalf of the owed party.

TrueAccord seeks to resolve debts via peaceful and non-threatening means. It avoids aggressive pursuit techniques and immediate legal actions, and instead defers to a solution-focused dialogue that centers on eliminating the debt as easily as possible. By creating a relationship with the account holder and maintaining this relationship throughout the collections process, TrueAccord helps companies retain their customers' good faith while supporting the customer in preserving control over their own finances. Meanwhile, TrueAccord gathers insight into the reasons why its clients' customers default and learns methodologies that prove most effective in recovering these funds. This data helps clients improve their own rates of recovery while protecting its image before its patrons.