Unicom
Utilities Provider in the United Kingdom
Unicom was established in 1998 and has grown to hold 12 regional offices throughout the UK, with their head office in Manchester. Over 16 years, Unicom has helped almost 300,000 companies save a total of £500 million on their energy and business telecoms services.
Currently Unicom provides fixed line, mobile, broadband, gas and electricity services to a total of 100,000 businesses across the UK. They supplying over 450 million minutes of call time to customers every year and are supported by a dedicated team of UK customer service advisers.
Unicom holds one of the highest customer retention rates within the industry. Why? When you want to get in touch, you can do so easily, because all of their call centres are UK based, meaning you are charged at your local rate.
That commitment to customer satisfaction has helped Unicom to achieve a host of prestigious accreditations, including the honour of being listed in the Sunday Times Fast Track Results on several occasions.
Furthermore in 2009, not only did Unicom become ISO 9001:2008 certified, they were also awarded the Customer Service Excellence, the Customer First and the Investors in People certification by independent assessors. Meanwhile, 2011 saw Unicom honoured with the Carbon Trust Standard for their sustained commitment to carbon reduction.