USPS Delivery Confirmation USPS Delivery Confirmation
Web Developer, Software Engineer, and Art Director in Pune, India
the USPS has changed the name of Delivery Confirmation to USPS Tracking
USPS Tracking is included for FREE when you ship with Express Mail, Priority Mail, Parcel Select or First Class Package Service using Stamps.com.
Today I visited the Van Brunt Station to ask for help. The line was long. In fact, the two lines for two I-still-don’t-know-how-they-differed were long. When I got to the front and gave the USPS Customer Service representative my tracking number I was directed to go to one of the USPS self-service machines, print out what turned out to be the exact same information I came in with, and bring it back to the window. After another stint on line I reached a window and was informed that my package was in Jersey City and there was nothing I could do except wait for it to arrive. Of course, I already knew the first part of that, and I was there specifically because I was concerned the second part was never going to happen.
When I pointed out that problem I was directed to ask for further help at another, specific window, and when the agent at that window became available she flat-out refused to help; I was told I needed to speak to an agent at another window still. The agent at that window told me she had heard everything that had happened at both of my prior stops and that she couldn’t help me. To her credit, she called for a supervisor and I’m happy to say I didn’t even need to ask her to do so.
After spending the better part of an hour going through several stops and three USPS Customer Service agents I have absolutely no idea whether I’ve actually received any customer service
The supervisor took my printed-out package itinerary and my name and address and promised me she would email the office in Jersey City where the package currently sits. She said she hoped that someone there could properly redirect the package. Which means, of course, that after spending the better part of an hour going through several stops and three USPS Customer Service agents I have absolutely no idea whether I’ve actually received any customer service, at all.
And of course, my package remains in limbo. I expect it will get to me eventually, though despite the fact that it was in town six days ago it seems likely that won’t happen before I visit Birmingham Alabama next week. Thank you, United States Postal Service, for the chance