Valle Urcelay

Customer Success- Setting the customer right in the center.

I am a Customer Success specialist, advising customers and partners in their digital transformation strategic projects.

How do I do it? Listening to the customer, assessing their challenges and facilitating and coordinating the necessary resources in my organization. This is what makes us to be a team with the customer and the partner, working towards a successful project, resulting in solid references and increasing customer satisfaction.

I hold a Business and Economics University Degree, I have been working on multinational IT Companies for the last 23 years. Currently leaving in Madrid, Spain, I have also lived in The Netherlands and United Kingdo.

Managed to get a solid international background, working on several international projects.

Values I care for are diversity and equity, and I take active part of Oracle Women Leadership, this is a program which facilitates women leadership. This is how we have an impact on changing our society to make it a better place for all.

My stronger skills are project management, coordinating teams, motivating for action and collaboration.I am passionate for learning: Anthroposophy, emotion management, conflict resolution, etc.