Vitakem
Personal Trainer, Fitness Instructor, and health in Smithtown, New York
We founded our business on this idea in 2003. It charts out our current success and our plans for the future.
When Vitakem CEO and founder, Bret Hoyt, Sr. created Vitakem, he knew that the most important job of a supplement andvitamin manufacturer was to help their partner companies succeed. He knew Vitakem’s mission was to do supplement manufacturing the right way, focused on helping you achieve your business goals.
With that in mind, Vitakem has developed a company culture focused on customer service and troubleshooting. This, in turn, has led to service innovations that you won’t find in many other places:
When too many client companies floundered around looking for the right contact to ask a question or check on the status of a job, Vitakem started assigning one sales executive to each account. This executive shepherds each project through from start to finish. Furthermore, Vitakem staff take pride in responding to inquiries within 48 hours maximum.
When too many clients called with last minute requests for production runs because inventory was running low, Vitakem implemented a standard policy: Account executives check in regularly with client companies to assess inventory and plan the next product run accordingly.
And most recently.
As industry-wide, more and more companies receive FDA warning letters about non-compliant labeling, Vitakem is one of the few companies to invest in training for FDA labeling compliance. We offer FDA labeling evaluation for FREE.