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A Enghouse Interactive is a CCaaS solution for business continuity, excellent customer experience and increased workforce efficiency. They dock the agent’s Teams environment to advanced Cloud Contact Center capabilities.

Microsoft teams contact centre allow for agents to handle omnichannel customer communication through a single pane of glass. Whether they are in the office space or at home. This will lead to a reduction in overhead costs, an increased workforce efficiency, easier insights into the customer lifecycle and an omnichannel customer experience.