Vincent Cavallo

• Customer Windows Desktop Support i.e. Software, Printers, Virus Removal, Email
• Upgrade, build and rebuild computers which relate to the customer's Departments.
• Maintain Servers i.e. Email, DMS, Time Keeping, Network Storage and Voicemail, Printing.
• Integration, Installation, support

Platforms: Desktop: Windows 7/8 Mas OS, Servers- Windows 2003,2008.

Networking: TCP/IP, Cisco, Linksys, T1, Cable and ADSL, RDP, LogMeIn

Professional Experiences

Field Installation Engineer Reynolds & Reynolds, Dayton, Ohio 1999 – Present

As a Field engineer for 15 years, I serve as the single point of ownership for dealership computer software and/or hardware issues. I interact with both internal and external customers to ensure the highest level of customer satisfaction. Additional responsibilities include installing and maintaining hardware and software, including customer network, as well as provide timely on-site diagnosis and maintenance of dealership computer hardware problems and requests within MIS/IT service level. Provide support for all users experiencing problems with desktop hardware, software and other computer related technology issues and inquiries. This position has a responsibility to complete installations, migrations, moves, add-ons and changes as they relate to end-user. Troubleshooting issues related to Windows 7/8 desktop services and associated applications within 2008/Linux server environment, and maintenance of client hardware.

IT Manager M.A.G. Los Angeles, California 11/2009 – Present

My focus is on maintaining, upgrading and improving my client's current Network and Server infrastructure. Provide system-level support of multi-user operating systems, hardware & software tools, including installation, configuration, maintenance, & support of these systems. My role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. I coordinate, direct, and design IT-related activities of the organization, as well as