Wendy Austin-Amadi

Customer Support professional in Gombe, Nigeria

Watch my videos

About Me

My approach to customer support is simple: combine the analytical rigor of a Researcher with the clear communication of an Ghostwriter and a teacher. Whether I’m navigating complex CRM workflows or helping a first-time user, I focus on root-cause resolution and building customer trust.

Kindly watch my45-second video intro aboveto see how I can support your team.

As a Master’s degree holder in the sciences, I bring a unique level of analytical rigor to customer support. I don’t just resolve tickets; I identify patterns, document solutions, and ensure every user feels heard and supported.

[email protected]

+2347014045089

Core Skills

  • Technical Troubleshooting: Root-cause analysis and logical problem-solving.
  • Communication: Simplifying complex information
  • De-escalation: Managing high-pressure situations with empathy.
  • Remote Fluency: Proficient in Slack, Zoom, Zendesk, HubSpot, Google Workspace, and CRM basics.

Communication Samples (The "Mock" Case Studies)

Sample 1: Professional Email Correspondence
Scenario: Resolving a subscription billing error.
[Click here to view the Email Sample]

Sample 2: Real-Time Chat Support
Scenario: Assisting a user with document retrieval.
[Click here to view the Live Chat Transcript]

Sample 3: Technical Knowledge Base Article
Topic: How to Reset Your Password and Secure Your Account
[Click here to view the Knowledge Base Article]

Remote Infrastructure

  • Reliability & Connectivity
    Hardware: HP Touchscreen Laptop (Windows 11).
  • Connectivity: High-speed internet with Wired USB Redundancy (Tethering).
  • Power: Independent power backup systems for 100% uptime.
  • Availability: Ready to work across GMT, WAT, and EST shifts.

Education

  • OXFORD HOME STUDY CENTRE - CRM (in progress)
  • GOMBE STATE UNIVERSITY, NIGERIA (M.Sc)
  • MADONNA UNIVERSITY, NIGERIA (B.Sc)

My Interests

  • education
  • design
  • technology
  • writing
  • reading