Dustin Williams
Houston, Texas
Financial and Information Technology individual experienced in both financial and technical arenas, and capable of working independently or on a team. I have managed attending college and working full-time throughout my academic career and have a consistent track record of excellent attendance and creating value in each of my positions. While I am a recent graduate, I feel my positions in the past have given me a unique exposure to the business world.
Most Current Work Experience
Professional Experience:
Consumer Media Network March 2014 — August 2015
Senior Manager of Student OperationsManaged and developed call center solutions which enabled application specialist to enroll students for several major universities including: Temple University, FIU and Xavier University
Maintained Salesforce, Insidesales.com and phone systems setup, development, integration, and overall functionality
Created, designed and implemented contact and marketing strategy with industry leading contact rates
Call Center Manager
Designed and created brand new call center from the ground up to an operation
Developed, prepared, maintained, and submitted statistical and financial reports for C level executives with projected 7 digit profits within 5 years
Hired, trained, and instructed call center agents on procedures and policies which resulted in a 900% growth after 1 year
teleNetwork Partners, LTD June 2010 — March 2014
Account ExecutiveClosed sales for large accounts: Google Glass, Google Fiber & CenturyLink which increased annual revenue by 6 million
Developed, produced and published white papers, data sheets, presentations and ROI models
Calculated cost and pricing models for contract pricing which negotiated contract terms executed
Responsible for all levels of sales process from lead generation to close through the life of the contract
Advanced Support Representative
Responsible for providing support to home and business class users
Helped reduce call volume by 15% through mentoring and training of advanced support team
Personal customer satisfaction levels of 98% over the last 6 months of work
Consistently reached top sales of company out of over 1500 agents
Leve