Willyn Sapalo Buena

OVERVIEW OF QUALIFICATIONS:
2015 New Student (1st Year) of Bachelor of Laws (LLB) here in our local town Tagbilaran City Bohol Philippines . School : Holy Name University
2014 PRC Real Estate Appraiser ( Real Estate Properties, Plants and Machines)
2012 PRC Real Estate Broker (Marketing and Sales)from the Philippines
Degree Holder of Business Administration, major in Marketing - Distance Learning College of CAP COLLEGE (http://www.capcow.com/)

3 Years (Ongoing) Freelance International Recruiter :
A. gDev / gTeam FZ LLC | October 2011 to May 2013
B. Team Recruiter direct with oDesk/Upwork - GSD / Voice Collections |October 2014 to Present
C. Team Recruiter direct with upWork- Crowd Survey |April 2015 to Present

6 Years experience as a Technical and Customer Support (ISP, Softwares, Applications & Printers)
2 Years and 8 months of experience working in F&B via McDonalds and Pizza Hut
10 Years Total of Experience with Customer Handling

I started building my skills when I was 16 years old, working part- time for the fast food industry in the Philippines (Jollibee, McDonald's, Pizza Hut, Unilever, Hosting Birthday Parties, etc). Last 2005 I started my journey in the call center industry constantly drilled and trained to be one
of the finest in the industry (troubleshooting Windows, Macintosh, Networking, ISP, Printers and more). I was always positioned to handle escalations and supervisor calls as a Level 2 Customer/Technical Support. The accounts that I have been supporting are AT&T; Internet Services, RoadRunner/Timewarner Internet Services, and Lexmark Business Solutions (Printing Solutions). I have certifications and awards to prove my expertise.

I have been to USA (Kentucky, Baltimore- Maryland, New York, Washington DC,), to Hong Kong - China, also to Dubai and Sharjah, UAE, to Singapore & Malaysia.