Wilkie Joissaint

An experienced and tech-savvy people manager who fosters employee engagement and is committed to achieving excellence. A trusted mentor and coach of technical & customer service skills. A strategic thinker; identifying opportunities for improvement, efficiency and cost savings. Seventeen years of Service Desk/IT experience. My Specialties: Team Building, People Management, Coaching, Team Lead, Service Desk, Troubleshooting, Metrics, Process, Documentation, Knowledge Base, ITIL, Customer Support, Consulting Experience, Demonstrated Technical Sales, Ability to Identify Complex Problems, Implement Creative, Data-Driven Solutions, Technical Support, End User Support, Customer-facing, Lead Generation, Acquisitions, Developing, and Relationship Management. I am exceptional, because I have always enjoyed helping people of all ages at any time and place. Troubleshooting and delivering solutions are two key things out of many you will discover about myself. Offer clients successful results so he/she leaves happy; that’s my reward. Who doesn’t enjoy being a superman? However, I don’t look at myself as a hero, but as a mentor. I feel anybody can solve many difficult situations, it just requires supporting staff, like myself, to guide the user to the right path.